What we collect
We collect only what is needed to provide Eterna: account details, the memories and recordings you choose to share, consent choices, and basic technical information that helps us keep the service safe and working.
Back to EternaEterna privacy
Privacy made understandable
Your memories belong to you.
This page explains, in plain language, what Eterna does with your information. We built Eterna for real people and real families, so consent should never be hidden in complicated words.
Last updated: September 9, 2026
Our security promise
We protect your information with layered security.
No online service can promise zero risk. We do promise to use sensible, industry-standard protections, limit access, and be honest about how your information is handled.
Encryption in transit
Information moving between your device and Eterna is protected using modern HTTPS/TLS connections.
Encryption at rest
Stored account and legacy data is protected using encryption provided by our managed infrastructure and storage systems.
Restricted access
Access is limited to authorized systems and people who need it to operate, secure, or support Eterna.
Safety by design
We use authentication, access controls, monitoring, backups, and security reviews to reduce the risk of unauthorized access.
Your choices
You stay in control.
You do not need to understand technology to make a privacy decision. If you are helping a loved one, please explain the choice and make sure they understand before continuing.
Keep an Eterna private
Request a copy of your information
Ask us to correct or delete information
Your consent comes first
You decide what to share, who can see it, and whether an Eterna is private or discoverable. We do not make a recording, create a profile, or publish an Eterna without a clear consent step. You may change your choices or ask us to stop sharing at any time.
How we use your information
We use information to create and operate your Eterna, respond to support requests, protect the service from misuse, and improve reliability. We do not sell personal information or use private memories to build advertising profiles.
Sharing and family access
Private memories are not visible to the public. If you invite a family member or caregiver, they can only access what you intentionally share with them. We require authorized access and keep a record of important sharing changes.
How long we keep information
We keep your information while you have an account or while it is needed to provide a service you requested. You can ask us to export or delete your information. Some limited records may be retained when required for security, fraud prevention, or legal obligations.
Questions or privacy requests?
You can contact us if you want to understand a consent choice, update sharing, request your information, or report a security concern. We will explain the next step clearly.
Contact privacy supportThis page is an accessible overview, not a replacement for the full legal privacy notice or applicable privacy rights in your location.